Join the DEBRA Retail Team: Make a Difference, Every Day!

Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?

If so, DEBRA has an exciting opportunity for a Store Manager to join our passionate team in South Queensferry

Position: Store Manager – South Queensferry
Salary: £24,733.80 per annum/ £13.59 per hour
Contract: Permanent , Full-Time (35 hours/week 5 days over 7 days per week )

About DEBRA

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.

Our values like  – Inclusivity, Respect, Passion, Commitment and Care – are at the heart of everything we do. When you join DEBRA, you become part of a team that’s committed to making a real difference.

What You will Be Doing

As Store Manager, you will be responsible for the day-to-day operations of our  Guildford shop, ensuring it runs smoothly, efficiently, and in line with DEBRA’s values and policies. Your key responsibilities will include:

• Leading, motivating, and developing a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming shop environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing creative and eye-catching window and in-store displays.
• Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
• Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
• Supporting recruitment, training, and retention of volunteers.
• Handling donations, including lifting and manual handling of stock.
• Using internal systems and digital platforms confidently for reporting and communication.
• Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.

What We are Looking For

• Proven retail management experience (charity retail experience is a plus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands-on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA’s mission and values.

Why Work for DEBRA?

We offer a supportive and rewarding environment, along with a comprehensive benefits package:

• Competitive salary
• Auto-enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support for staff and families)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

Our Commitment to Inclusion

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we’re here to support you.

Please Note:

All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.

If you are ready to lead with purpose and passion, and want to be part of something truly meaningful, 

Press - apply - today – we would love to hear from you!